HOW CAN I REACH YOUR CUSTOMER SERVICE?

If you have questions or concerns, see the Contact tab and send us a message through our contact form. We will reply to you as soon as possible. You can also email us at info@abanabijoux.com.

HOW DO I MAKE MY ORDER?

ABANA jewelry is only sold online.

When shopping on our site, you can add articles that interest you to your basket. You can then go to the basket icon to verify the contents and delete or add articles as you shop. When you are satisfied with your basket, you can check out. Payments can be made by credit card or PayPal using our secure order system. We will instantly receive your order and send you a confirmation email.

HOW CAN I MAKE MY PURCHASE?

Purchases can be made by Visa, MasterCard, American Express or PayPal.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?

Abanabijoux.com is a secure site. You can use your credit card safely on the site, which has a secure SSL connection. The SSL connection protects and encrypts all information related to your payment. Pay by credit card, debit or money transfer are processed by Paypal, which ensures that no employee of Abana has access to  your information. Note that it is not necessary to have a Paypal account to pay by Paypal!

HOW DO I TRACK MY ORDER?

When your order has left our warehouse, we will email you a tracking number and a link to the Canada Post site so you can confirm your delivery date.

HOW LONG DOES DELIVERY TAKE?

Orders are shipped through Canada Post. Regular shipping may take until 10 business days and prices may vary from $9 to $15 based on province. Xpresspost shipping takes 2 to 5 business days and prices vary from $11 to $20.

WHAT IS YOUR GUARANTEE?

We hope that you will be fully satisfied with all Abana jewelry products. Should this not be the case, you may return purchased articles for exchange within 15 days of receiving your order.

To learn more about this guarantee, see our Exchange Policy.