Terms and conditions

Exchange policy

We do not grant refunds. Unworn articles with the original tag may be exchanged. To do so, you must return them within 15 days of receiving your order. After 15 days, Abana reserves the right to refuse exchange. Items must be returned in the same condition you received them in. Returns with signs of wear or engraving will not be accepted. Articles must be returned along with the return slip you received in your order.

  • All jewelry defective due to production or manufacturing problems will be exchanged or repaired at no cost within three weeks.
  • For hygiene reasons, earrings, sets including earrings and body jewelry are non-exchangeable.
  • Jewelry bought on sale may not be exchanged.
  • Shipping fees are non-refundable.

Shipping

Orders are shipped through Canada Post. Regular shipping may take until 10 business days and prices may vary from $9 to $15 based on province. Xpresspost shipping takes 2 to 5 business days and prices vary from $11 to $20.

Tracking your order

When your order has left our warehouse, we will email you a tracking number and a link to the Canada Post site so you can confirm your delivery date.